Yes, we offer a free prepaid return label for all returns, no matter the reason. If you’re not 100% happy, returning your order is quick, easy, and completely free.
Frequently Asked Questions
Welcome to Picadex’s Help Centre. Below you’ll find quick answers to the most common questions about orders, delivery, returns, and support. Still need help? Our UK-based team is just a message away.
Shipping & Delivery
All orders are processed within 24 hours (Mon–Fri). You’ll receive a tracking email once it’s on its way.
We use Royal Mail Tracked 24® and DPD. UK deliveries typically arrive within 5–8 business days after dispatch.
All orders are packed and dispatched from our Birmingham warehouse. No overseas wait times or surprise fees.
Tracking links may take up to 48 hours to activate. If there’s still no update after that, feel free to contact us.
Returns & Exchanges
Of course, we offer a 31-day no-quibble returns policy. Just email contact@picadex.com with your order number and we’ll walk you through it.
We’re really sorry! Let us know immediately and we’ll send the correct product at no extra cost.
Yes — you can cancel your order from your confirmation email within 1 hour. After that, contact us and we’ll do our best to help.
Just reach out to our support team as soon as possible. If your order hasn’t shipped yet, we’ll update it for you.
Extra Help & Info
Yes. We use PCI-DSS compliant checkout encryption and accept Apple Pay, Google Pay, Visa, and Mastercard.
Yes, Klarna is available at checkout! You can split your payment or pay later, interest-free. We also accept Visa, Mastercard, Apple Pay, and Google Pay for secure, flexible payments.
Yes — everything listed on our website is in stock and ready to ship from the UK.
Yes. We use 100% recyclable FSC-certified boxes and avoid plastic whenever possible.
Most emails are answered within 24 business hours by our UK-based support team — no bots, just real people.
Yes — you can reach us by phone, WhatsApp, or email. Full contact details are on our Contact page.
Still have a question?
Email us at contact@picadex.com – we’re here to help, Monday to Friday, 10:00–18:00 (GMT).