Customer Support
Fast, Friendly & UK-Based
Have a question about your order, delivery, or a product? Our UK-based support team is here to help. Trusted by thousands across the UK, Picadex is known for fast service, quality products, and friendly assistance.
- Email: contact@picadex.com
- Phone: +44 7476528809
- HK Office: Rm a07, 1701-02 new trend centre, 704 prince edward road east
- UK Warehouse: 3 Lightning Way, Birmingham B31 3PH, United Kingdom
How We Support You
At Picadex, we’re committed to providing a smooth, secure and stress-free shopping experience from start to finish. Here’s what you can count on when you shop with us:
• Fast responses – Most enquiries are answered within 24 business hours by our dedicated UK-based support team.
• Real human support – No bots, no scripts — just friendly help from people who care.
• Full tracking – You’ll receive clear updates from dispatch to doorstep, so you’re never left guessing.
• Hassle-free 31-day returns – Changed your mind? No problem. We make returns and refunds simple and fair.
• Secure checkout – Pay with confidence using Apple Pay, Google Pay, Visa or Mastercard, protected by encrypted payment systems.
FAQs
Yes — Picadex is a registered UK business with a warehouse based in Birmingham. All orders are processed and shipped from within the UK.
We handle and dispatch all orders within 24 hours (Monday to Friday). Delivery typically takes 2–5 working days with tracked Royal Mail or DPD services.
You can reach us via email, phone, WhatsApp. Our UK-based team is available Monday to Friday, 10:00–18:00 GMT, and we usually respond within 24 business hours.
Yes. All Picadex reviews are from verified UK customers who have purchased and used our products. We do not pay for or edit reviews.
We offer a 31-day money-back guarantee. If you’re not satisfied with your order, simply contact us and we’ll guide you through a hassle-free return or exchange.
Absolutely. All transactions are SSL-encrypted and processed via trusted platforms like Apple Pay, Google Pay, Visa, and Mastercard. We never store your payment details.
No — we are a UK-based store. There are no import taxes, customs fees, or hidden charges for UK customers.
All items are picked, packed, and dispatched from our Birmingham warehouse, ensuring faster delivery and local support.
If your parcel is delayed or goes missing, just get in touch. We’ll track it down for you or offer a replacement or refund as needed — no runaround.
Yes, if you contact us within a few hours of placing your order, we can usually edit the address, change items, or cancel before dispatch.
