Our answer to the most frequently asked questions regarding the return policy is included below. If you have a question not listed, please let us know by contacting us at: contact@picadex.com
How do I make a return or an exchange?
We are sorry that you did not like your Picadex items. Please contact contact@picadex.com with your order number. Our specialist customer service team will guide you through the process of exchanging or returning your purchase.
Do you accept returns?
- Yes, we accept returns
How can customers return your products?
- You can return your items by mail and we’ll provide you with a free return label to send back the original item. We want to make the return process as hassle-free as possible for our customers
How will customers get the return label?
- In the box
What about client remorse?
- There is no cost for client remorse
What product conditions do you allow for returns?
- We accept both new and used products for returns, as long as they are in good condition and have all their original tags and packaging included.
What is the restocking fee?
- There are no restocking fees
How much will customers pay for return shipping?
- There is no return shipping cost
What’s your return policy?
All returned items must be processed within 31 days from delivery date.
To make a return, or if you have difficulty making a return within the 31 day period, please reach out to contact@picadex.com.
The order number must be provided to make a return, and you will receive a full refund on your original payment method.
Please also be aware that our standard return window has been extended during the holiday season. For orders placed between December 15 and January 2, 2024, you may return items within 35 days from the delivery date. This policy applies to all items purchased during this time frame.
How long does it take to process a return?
Credit card refunds typically take 4-10 business days to appear on your statement.
What should I do if I receive the wrong product?
If you received a different product than the one you ordered, we are extremely sorry! Please contact us at contact@picadex.com and we will make sure you get the product you ordered!
What is the return procedure if I am not satisfied with the product?
Yes within 31 days after receiving your package. Here are your packing instructions:
- Securely pack the items in a box to avoid any damage during shipping.
- Affix the provided shipping label flat to the address side of the package, making sure to cover any previous shipping address and barcode without overlapping adjacent sides.
- Include your contact information, such as your phone number and email address, so we can reach out to you if necessary.
- Ship package from your nearest post office or shipping company of your choice , the product(s) can be shipped back in a box to the original store of purchase. For the store’s shipping address, please refer to : 3 Lightning Way, Birmingham B31 3PH, UK .
If you did not receive a return label please send an e-mail to contact@picadex.com
Please note! If you have received a faulty product, it is important that you send an e-mail to contact@picadex.com before returning your order.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
NOTE: If your order was not purchased through www.picadex.com, the return policy applied is that of the store where you purchased the product.