Thank you for shopping with us. We want to make sure that you receive your order as quickly and efficiently as possible. Please read our shipping policy below:
Shipping Time
All orders are typically processed within 1-2 business days (excluding weekends and holidays) after you receive your order confirmation email. You will receive another notification when your order has shipped.
We offer free standard shipping to customers in the UK. Estimated delivery times for domestic orders are typically between 5-8 business days.
Please note that delivery times are only estimates and cannot be guaranteed. Actual delivery times may vary due to factors beyond our control, such as carrier delays, customs clearance procedures, or weather conditions.
| Shipping Country | Estimated delivery time | Price |
| UK | 5 to 8 business days | Free |
At this time, we do not offer international shipping.
Shipping to P.O. Boxes
We are unable to ship to P.O. boxes at this time. Please provide a valid street address for delivery.
Delivery Address
Please ensure that the shipping address you provide is accurate and complete. We cannot be held responsible for orders that are delayed or undelivered due to incorrect or incomplete addresses.
Order Tracking
Once your order has shipped, you will receive an email notification with a tracking number that you can use to check the status of your delivery. Please allow up to 48 hours for the tracking information to become available.
If you haven’t received your order within the estimated delivery time, please contact us at support@picadex.com with your name and order number, and we will look into it for you.
To track your order please click here
Refunds, Returns, and Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we accept returns up to 31 days after delivery, provided that the item is unused and in its original condition. We will issue a full refund for the order amount, once we receive the returned item.
In the event that your order arrives damaged or defective, please email us as soon as possible at support@picadex.com with your order number and a photo of the item’s condition. We will address these on a case-by-case basis but will do our best to work towards a satisfactory solution. Check our return policy here.
Contact Us
If you have any questions about our shipping policy or your order, please don’t hesitate to contact us at support@picadex.com. We are here to help!
